Refund
Subject to and in accordance with the terms of this Policy, you may have your purchased Product returned and refunded.
Within 30 days of the Product purchase (the “Term”) you may have it returned and refunded subject to all of the following conditions:
Gift cards, if any, and discounted (sale) items are non-returnable and not-refundable.
Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable.
If you return the Product to us (a) without our return authorisation or (b) without all parts and accessories originally included with your purchase or (c) physically broken or damaged or (d) after the Term, we retain the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 5-10 business days depending on your bank operations.
If you haven’t received a refund yet:
If you’ve done all of this and you still have not received your refund yet, please contact us through the following contact form and add your RMA number as a subject in the title.
Shipping
Once your return or exchange has been authorised by our support team, you can return the Product to us according to the shipment instructions provided by our support team to you in writing.
Please note that:
We do not warrant that the operation of the Product will be uninterrupted or error-free. The Limited Product Warranty does not cover software embedded in any Product and related services provided by us, if any. See the applicable Terms and Conditions for the details of your rights with respect to the use of the software and related services.
The Limited Product Warranty applies only to the original purchaser of the Product that was purchased from the Website and manufactured by or for us or our affiliates. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) third-party products, even if included or sold with a Product, (b) Products that are, or we reasonably believe to be, stolen, (c) consumables (such as batteries), (d) Product that was misused, or (e) software, even if packaged or sold with the Product or embedded in the Product.
The Limited Product Warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorised by us, nor does it apply to any cosmetic damage such as scratches and dents. In addition, the Limited Product Warranty and the right to request the exchange do not apply to damage or defects caused by (a) use of third-party products; (b) accident, abuse, misuse, mishandling, flood, fire, earthquake, or other external causes; (c) normal wear and tear or aging of the Product such as discoloration or stretching; or (d) operating the Product (i) outside the permitted or intended uses described by us, (ii) not in accordance with the appropriate instructions, or (iii) with improper voltage or power supply.
Except to the extent prohibited by applicable law, the Limited Product Warranty shall be in lieu of the implied warranties.
Except to the extent prohibited by applicable law, we shall not be liable for any incidental, indirect, special, or consequential damages, including, without limitation, loss of profits, revenue, or data, resulting from any breach of express or implied warranty or condition or under any other legal theory, even if we have been advised of the possibility of such damages.
We may update this Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.